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Clever Customer Service Survey

Clever is continually seeking to improve service delivery and customer service. We would love to hear about your recent customer service experience. Please complete the survey below.

Regarding the initial sales enquiry, how do you rate the response and knowledge of the account manager / sales executive?

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Regarding the sales process, how do you rate the quality of information given to you about Clever's products and pricing?

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When you placed an order with Clever, how do you rate the usability of the order form?

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During service provisioning, how do you rate the communication (written and verbal) between Clever provisioning and you?

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Overall, how do you rate the Clever sales and provisioning process?

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Regarding support enquiries, how do you rate the process of lodging a service fault/enquiry with Clever?

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Upon lodging a service fault/enquiry, how do you rate the level of communication between Clever support staff and you?

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How do you rate the support person's level of knowledge in relation to your service fault/enquiry?

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If advised that your fault/enquiry was unable to be resolved quickly, how do you rate the ongoing communication between Clever and you to resolve the issue?

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Overall, how do you rate the level of customer service received when reporting a service fault/enquiry?

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If you used the escalation process, how do you rate the escalation process?

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Overall, how do you rate Clever's sales, provisioning and customer service skills?

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Company Name: (*)

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Contact Name:

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Telephone:

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Email Address:

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Are you happy for Clever to contact you regarding your survey feedback?

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Would you like to provide any additional feedback?

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(*)Mandatory fields.

Thank you for taking the time to complete our customer feedback questionnaire. All information will be treated confidentially.